Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grandview Plaza Hotel in downtown Cleveland! We're seeking energetic and customer-focused individuals to deliver exceptional guest experiences during morning, evening, and overnight shifts. This entry-level role offers comprehensive training and clear pathways for career advancement in hospitality management.
As the first point of contact, you'll handle check-ins, manage reservations, and resolve inquiries with professionalism. Our competitive benefits package includes complimentary hotel stays, meal discounts, and flexible scheduling to support your lifestyle. If you thrive in fast-paced environments and enjoy making people smile, apply today to start your journey in Cleveland's vibrant hospitality scene!
Responsibilities
- Efficiently manage guest check-ins/checkouts using PMS systems
- Process payments and maintain accurate transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and escalate complex issues
- Operate switchboard for calls and messages
- Prepare daily reports and occupancy forecasts
- Maintain cleanliness and organization of the front desk area
- Adhere to brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency with MS Office suite
- Ability to multitask in high-pressure situations
- Flexible availability including nights/weekends/holidays
- Valid Ohio driver's license (if required for errands)
- Positive attitude with problem-solving aptitude