Job Description
Join our award-winning downtown Indianapolis hotel as a Front Desk Agent and deliver exceptional guest experiences! We're seeking a hospitality professional with a passion for service to manage check-in/out processes, resolve guest inquiries, and ensure seamless operations. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic luxury environment.
Responsibilities
- Manage efficient check-in/out procedures for hotel guests
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Utilize reservation systems to manage bookings
- Upsell hotel amenities and services
- Maintain cleanliness and organization of front desk area
- Assist with VIP guest requests and special arrangements
Qualifications
- 2+ years front desk or customer service experience in hospitality
- Proficiency with hotel management systems (e.g., Opera, PMS)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Valid driver's license preferred
- Basic knowledge of Indianapolis tourism attractions
- Ability to multitask in fast-paced environments