Job Description
Join our award-winning team at Grand Plaza Hotel in downtown Sacramento! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll create memorable stays while handling check-ins, reservations, and local recommendations. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown location. Apply today and become part of Sacramento's premier hospitality destination!
Responsibilities
- Manage seamless check-in/out processes using hotel management systems
- Handle guest inquiries, complaints, and requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain security protocols and guest confidentiality
- Train new front desk staff on hotel procedures
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Sacramento attractions and services
- High school diploma or equivalent required
- Valid driver's license preferred
- Spanish language skills highly desirable