Job Description
Join the heart of hospitality at Grand Capital Hotel, a luxury property in the heart of Washington DC. We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our vibrant downtown location. If you thrive in fast-paced environments and have a passion for creating memorable moments, we invite you to apply and become part of our award-winning team.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservation systems, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments accurately and maintain confidential guest information
- Act as local tourism resource for guests exploring DC attractions
- Maintain clean and organized front desk area at all times
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or PMS hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid driver's license and reliable transportation (DC parking provided)
- Basic knowledge of Washington DC attractions and transportation
- Ability to stand for extended periods and lift up to 25 lbs
- High school diploma or equivalent required