Job Description
Join our award-winning downtown Indianapolis hotel as a Front Desk Agent and deliver exceptional guest experiences! We're seeking energetic professionals to manage check-ins, resolve inquiries, and ensure seamless operations. With competitive pay, comprehensive benefits, and immediate opportunities, this is your chance to grow in hospitality. Apply today and start your rewarding career journey!
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Respond to guest inquiries and resolve concerns with professionalism
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain accurate financial records
- Upsell hotel services and amenities to enhance revenue
- Perform daily audits and report discrepancies
- Maintain cleanliness and organization of the front desk area
Qualifications
- 1+ years of hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with reservation systems (e.g., Opera, Cloudbeds)
- Ability to multitask in a fast-paced environment
- Basic math and cash handling skills
- Flexible availability including nights/weekends
- High school diploma or equivalent required