Job Description
Join our award-winning luxury resort in the heart of Colorado Springs! We're seeking a passionate Front Desk Agent to create unforgettable experiences for our discerning guests. As the first point of contact, you'll embody our commitment to excellence while showcasing the breathtaking beauty of the Rockies. Enjoy competitive benefits, career growth opportunities, and a vibrant team culture in one of America's most stunning destinations.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and F&B departments seamlessly
- Maintain detailed guest preference profiles for personalized stays
- Process payments and maintain accurate financial records
- Utilize PMS software to optimize room occupancy and revenue
Qualifications
- 2+ years hospitality front desk experience preferred
- Proven expertise in reservation systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Colorado driver's license with clean record
- Proficiency in Microsoft Office suite
- Spanish language skills highly desirable
- High school diploma or equivalent required