Job Description
Join our award-winning luxury hotel in downtown Chicago as a Guest Experience Manager. We seek a hospitality visionary to orchestrate seamless guest journeys while leading our front desk team to deliver unparalleled service. The ideal candidate will thrive in a fast-paced environment, anticipate guest needs, and drive operational excellence. Enjoy competitive benefits including health insurance, 401K matching, and exclusive hotel discounts. Elevate your career in Chicago's premier hospitality destination.
Responsibilities
- Oversee front desk operations and staff scheduling
- Resolve guest inquiries with personalized solutions
- Train team on CRM systems and service standards
- Coordinate VIP experiences and special requests
- Analyze guest feedback to implement improvements
- Collaborate with housekeeping and concierge teams
- Manage inventory for guest amenities
- Contribute to monthly revenue optimization strategies
Qualifications
- 3+ years luxury hotel experience with leadership role
- Proficiency in Opera/PMS systems
- Exceptional conflict resolution abilities
- Valid Illinois Food Handler's certification preferred
- Fluent in English; Spanish proficiency valued
- Strong analytical and multitasking skills
- Ability to work nights/weekends/holidays
- Bachelor's degree in Hospitality preferred