Job Description
Join the vibrant heart of New York hospitality as a Front Desk Agent at our prestigious Grand Manhattan Hotel. We're seeking dynamic professionals to deliver exceptional guest experiences in a fast-paced luxury environment. This immediate hire opportunity offers competitive compensation and career growth within our renowned hospitality group. If you thrive on creating memorable moments and possess outstanding communication skills, we invite you to become the first face of our guests' New York journey.
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries with professionalism and local expertise
- Process payments and handle billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with VIP guest requests and special arrangements
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera or similar PMS software
- Exceptional verbal communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Valid New York State hospitality certification preferred
- Flexible availability including weekends/holidays
- Fluency in English; multilingual skills a plus