Job Description
Join our award-winning hospitality team at Grand Plaza Hotel & Resort, Albuquerque's premier destination for luxury stays and exceptional guest experiences. We're seeking a dynamic Hotel Front Desk Agent to be the first point of contact for our international clientele. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth within our expanding portfolio. Step into a role where your passion for service meets the vibrant culture of New Mexico.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences while managing room assignments and reservations
- Handle guest inquiries, complaints, and special requests with professionalism and empathy
- Process payments accurately and maintain secure financial transactions
- Coordinate with housekeeping, maintenance, and valet teams to ensure seamless operations
- Utilize hotel management software (Opera) for occupancy tracking and reporting
- Uphold brand standards through consistent service delivery and attention to detail
- Assist with event coordination and VIP guest preparations
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in property management systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment during peak seasons
- Valid driver's license and reliable transportation
- Spanish fluency highly preferred (written and spoken)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Albuquerque attractions and local services