Job Description
Join our award-winning team at Grand Horizon Resort as a Front Desk Agent and kickstart your hospitality career! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. No prior experience required – we provide comprehensive training to help you thrive. Enjoy competitive pay, benefits, and opportunities for advancement in a dynamic beachfront setting.
Responsibilities
- Greet guests warmly and check them in/out efficiently using our property management system
- Manage reservations, handle inquiries, and resolve guest concerns promptly
- Process payments, manage cash handling procedures, and maintain accurate records
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations
- Upsell resort amenities and services to enhance guest experiences
- Maintain a clean, organized lobby area at all times
Qualifications
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Proficiency with basic computer systems and willingness to learn proprietary software
- Ability to multitask effectively in a fast-paced environment
- Strong attention to detail and problem-solving abilities
- Positive attitude and commitment to exceptional customer service
- No hospitality experience required – training provided!