Job Description
Join the Elite Hospitality Team in Miami, FL!
Are you a natural host with a passion for creating unforgettable guest experiences? Horizon Hospitality Group is seeking a dedicated and charismatic Front Desk Agent to join our award-winning team immediately. We pride ourselves on delivering world-class service in the heart of Miami.
As the face of our hotel, you will set the tone for every guest's stay. We offer competitive compensation, comprehensive benefits, and a dynamic work environment where your contributions are valued.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival, handle check-ins and check-outs efficiently using our Property Management System (PMS).
- Concierge Services: Provide local recommendations, arrange transportation, and assist with special requests to exceed guest expectations.
- Problem Resolution: Professionally address guest inquiries, complaints, and issues to ensure 100% guest satisfaction.
- Lobby Management: Maintain a pristine lobby environment, ensuring the front desk area is organized and welcoming at all times.
- Administrative Duties: Process payments, verify identification, and manage reservations accurately.
- Team Collaboration: Communicate effectively with housekeeping, maintenance, and culinary teams to ensure seamless operations.
Qualifications
- Experience: Previous experience in a hotel front desk, reception, or customer service role is preferred.
- Communication: Excellent verbal and written communication skills in English; bilingual skills are a plus.
- Professionalism: A polished, professional appearance and demeanor that reflects our brand standards.
- Technical Proficiency: Comfortable learning new software and property management systems quickly.
- Availability: Flexibility to work varying shifts, including weekends, nights, and holidays.
- Problem Solving: Ability to remain calm and composed under pressure while resolving guest needs.