Job Description
Join our award-winning hospitality team at the Oakland Grand Hotel as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of downtown Oakland. This immediate hire role offers competitive pay, comprehensive benefits, and growth opportunities within our luxury property. If you thrive in fast-paced environments and possess a passion for service, apply today to become the welcoming face of our hotel!
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Uphold brand standards through exceptional service delivery
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with PMS systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- Basic knowledge of local attractions and services
- High school diploma or equivalent required
- Professional appearance and positive demeanor
- Valid California driver's license (preferred)