Job Description
Join our award-winning hospitality team as a Front Desk Agent and become the heart of our guest experience in Wichita! We're seeking dynamic individuals to manage front desk operations during flexible shifts, including evenings and weekends. This role offers competitive compensation, growth opportunities, and the chance to work in a vibrant environment where your customer service skills shine.
As a Front Desk Agent, you'll be the first point of contact for our guests, ensuring seamless check-ins, resolving inquiries with professionalism, and maintaining a welcoming atmosphere. If you thrive in fast-paced settings and enjoy making people feel valued, this part-time position is your perfect career move.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Address guest concerns promptly and escalate issues when necessary
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Perform daily audits of guest accounts and cash handling procedures
- Uphold brand standards through exceptional service and cleanliness
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service or front desk experience
- Proficiency with reservation systems (e.g., Opera, Property Management Systems)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of local attractions and services
- Valid driver's license (for occasional local errands)