Job Description
Join our award-winning luxury hotel in the heart of downtown San Francisco! We're seeking a dedicated Night Auditor to ensure seamless overnight operations while delivering exceptional guest experiences. This full-time position offers competitive compensation, comprehensive benefits, and the opportunity to work in one of the city's most iconic hospitality destinations.
Responsibilities
- Manage overnight front desk operations including check-ins/check-outs and guest inquiries
- Perform daily reconciliation of accounts and prepare financial reports
- Monitor security systems and respond to emergency protocols
- Coordinate with housekeeping and maintenance teams for room readiness
- Handle guest complaints with professionalism and discretion
- Execute opening/closing procedures for all hotel systems
Qualifications
- 1+ years hotel front desk or night audit experience preferred
- Proficiency in hotel management systems (Opera, Fidelio)
- Strong problem-solving and conflict resolution skills
- Ability to work independently during overnight shifts
- Excellent communication and multitasking abilities
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of San Francisco tourism attractions