Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in the heart of Manhattan! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our luxury property. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of NYC's most iconic locations. Immediate start available for qualified candidates.
Responsibilities
- Manage guest check-in/check-out procedures with speed and accuracy
- Handle reservations, inquiries, and payment processing
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process billing transactions and manage cash floats
- Uphold brand standards through exceptional service
- Utilize PMS software for daily operations
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with reservation systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid work authorization for US employment
- Flexibility to work evenings/weekends
- Basic knowledge of NYC attractions and services
- Professional appearance and demeanor