Job Description
Join our award-winning team at Grand Plaza Hotel as a Night Shift Hotel Manager, where luxury meets innovation in the heart of downtown Chicago. This pivotal role oversees all overnight operations, ensuring exceptional guest experiences while maintaining operational excellence. We offer competitive compensation, comprehensive benefits, and a dynamic work environment in one of Chicago's most iconic hospitality destinations.
Responsibilities
- Manage all front desk, security, and housekeeping operations during overnight hours
- Handle guest inquiries, VIP requests, and emergency situations with precision
- Supervise night staff, including scheduling, training, and performance reviews
- Conduct nightly audits of financial transactions and security protocols
- Coordinate with day-shift teams for seamless transition of operations
- Implement hotel standards for safety, cleanliness, and guest satisfaction
- Prepare daily operational reports for senior management
Qualifications
- 5+ years hotel management experience with 2+ years in night operations
- Proven crisis management and problem-solving skills
- Strong knowledge of PMS systems and hotel management software
- Excellent communication and leadership abilities
- Valid Illinois hospitality management certification preferred
- Ability to work flexible schedules including weekends and holidays
- Proficiency in multiple languages a plus
- Experience in luxury or boutique hotel environments preferred