Job Description
Join our award-winning hospitality team at Grand Bay Hotel as a Front Desk Agent! This entry-level position offers the perfect launchpad for your career in guest services. You'll be the first point of contact for our international clientele, creating memorable experiences while mastering hotel operations. Enjoy competitive pay, flexible shift scheduling, and comprehensive training in a luxurious waterfront setting. If you're passionate about customer service and thrive in dynamic environments, apply today to start your journey in the heart of Tampa's vibrant tourism industry!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries via phone, email, and in-person with professionalism
- Process payments, manage key cards, and maintain security protocols
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest experiences
- Resolve guest complaints promptly and escalate complex issues appropriately
- Maintain organized records of guest interactions and billing information
- Assist with concierge services and local area recommendations
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred (not mandatory)
- Proficient in basic computer systems and reservation software
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and problem-solving abilities
- Flexible availability to work evenings, weekends, and holidays
- Valid Florida driver's license preferred for airport shuttle duties