Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Plaza Hotel in Manhattan! We're seeking energetic and customer-focused individuals to create unforgettable guest experiences. This entry-level role offers comprehensive training, career growth opportunities, and a dynamic work environment in the heart of NYC. Enjoy competitive benefits, flexible shift scheduling, and the chance to build your hospitality career with a globally recognized brand.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve issues with exceptional problem-solving skills
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experiences
- Maintain cleanliness and organization of the front desk area
- Follow all safety and emergency protocols
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- 1+ years customer service experience (entry-level graduates welcome)
- Strong communication and interpersonal skills
- Proficiency with property management systems (training provided)
- Ability to work flexible shifts including nights, weekends, and holidays
- Professional appearance and positive attitude
- Basic computer literacy and math skills