Job Description
Join our award-winning hospitality team at Grandview Hotel Sacramento, where exceptional guest experiences are crafted daily. We're seeking a dynamic Front Desk Agent to be the welcoming face of our luxury downtown property. If you thrive in fast-paced environments and possess a passion for personalized service, this role offers career growth within a renowned hotel chain.
Enjoy competitive compensation, comprehensive benefits (including health/dental/vision), complimentary hotel stays, and ongoing training programs. Our Sacramento location puts you in the heart of California's capital near major attractions and dining.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences using Opera property management system
- Manage room inventory, reservations, and rate optimization strategies
- Resolve guest inquiries and complaints with empathy and efficiency
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial transaction records
- Execute upselling techniques for room upgrades and hotel amenities
- Collaborate with concierge team to enhance guest satisfaction
Qualifications
- Minimum 1 year front desk or hospitality customer service experience
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Strong problem-solving and multitasking abilities
- Professional appearance and excellent communication skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Basic knowledge of Sacramento attractions and local area