Job Description
Join our dynamic hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're urgently seeking passionate individuals to deliver exceptional guest experiences in the heart of Columbus, Ohio. If you thrive in fast-paced environments and enjoy being the first point of contact for our valued guests, this is your opportunity to shine. Enjoy competitive pay, flexible scheduling, and career growth potential in a premium hotel setting. Apply today and become part of our award-winning team!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and manage cash drawer with strict adherence to policies
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and services to enhance guest satisfaction
- Execute daily reports and administrative tasks as required
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with reservation software (e.g., Opera, Fidelio)
- Ability to multitask in high-pressure situations
- Basic mathematical skills for financial transactions
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required