Job Description
Join The Grand Austin Hotel, downtown's premier luxury destination, as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in our vibrant city. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in Austin's thriving hospitality scene.
Why Work With Us?
• Prime location in the heart of Austin's entertainment district
• Industry-leading training programs
• Employee discounts on hotel stays and dining
• Health, dental, and vision insurance
• 401(k) with company match
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for hotel guests
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using our 5-star service protocol
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell premium services and amenities to enhance guest satisfaction
- Maintain accurate guest records in our property management system
- Act as local Austin ambassador recommending attractions and dining
Qualifications
- Minimum 1 year luxury hotel or high-end hospitality experience
- Exceptional communication and conflict resolution skills
- Proficiency with Opera or similar property management software
- Ability to work flexible shifts including weekends/holidays
- Valid Texas Food Handler's certification (or willingness to obtain)
- Associate degree in hospitality or related field preferred
- Fluency in English; Spanish proficiency highly valued
- Impeccable grooming standards and professional demeanor