Job Description
Join our award-winning downtown Milwaukee hotel as a Front Desk Agent! We're urgently seeking dynamic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and want to grow their career with a leading brand. Enjoy competitive pay, comprehensive benefits, and a supportive team culture.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and modify bookings per guest requests
- Handle billing inquiries and process payments accurately
- Resolve guest complaints with exceptional service standards
- Coordinate with housekeeping and maintenance departments
- Execute emergency procedures during overnight shifts
Qualifications
- 1+ years hotel or customer service experience
- Flexible availability for rotating shifts (days/evenings/nights)
- Proficiency with Opera or similar PMS systems
- Strong problem-solving and conflict resolution skills
- Ability to stand for extended periods
- High school diploma or equivalent
- Basic knowledge of Milwaukee attractions preferred