Job Description
Join our award-winning luxury waterfront hotel in the heart of Boston's vibrant Seaport District. As a Front Desk Agent, you'll be the first point of contact for our international guests, delivering exceptional service while showcasing Boston's rich history and culture. We offer competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most dynamic hospitality markets.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle guest inquiries and resolve issues using our CRM system
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and concierge teams for seamless service
- Upsell premium rooms, amenities, and local experiences
- Maintain detailed knowledge of hotel facilities and Boston attractions
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in Opera PMS or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Massachusetts Food Handler's certification (or willingness to obtain)
- Fluency in English; Spanish proficiency highly valued