Job Description
Join our award-winning team at Grand Horizon Hotels in Fort Worth! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll create memorable stays through personalized service and seamless operations. Enjoy competitive pay, comprehensive benefits, and rapid career growth in a luxury hospitality environment.
What We Offer: Health insurance, 401(k) matching, employee discounts, paid training, and advancement opportunities. Perfect for hospitality professionals seeking dynamic work in Texas' cultural hub!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, payments, and account inquiries accurately
- Resolve guest concerns promptly and escalate complex issues
- Coordinate with housekeeping and maintenance teams
- Maintain detailed records using hotel management systems
- Process credit card transactions and manage cash drawers
- Uphold brand standards through impeccable presentation
Qualifications
- 1+ years hotel or customer service experience
- Proficiency with Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent
- Flexible availability including nights/weekends
- Texas hospitality certification preferred