Job Description
Join our award-winning team as a Front Desk Agent at the heart of Austin's vibrant hospitality scene! We're seeking dynamic professionals to deliver exceptional guest experiences during evening, overnight, and weekend shifts. This role combines administrative precision with warm hospitality in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities within our luxury hotel chain. If you thrive in shift-based roles and excel at creating memorable first impressions, we want to meet you!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and accuracy
- Handle reservation inquiries and modify bookings using Opera PMS
- Resolve guest complaints and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute daily audits and report discrepancies promptly
- Uphold brand standards during all guest interactions
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Flexible availability for evening/overnight/weekend shifts
- Strong problem-solving and conflict resolution skills
- Basic knowledge of local attractions and transportation
- Ability to multitask in high-pressure situations
- Valid Texas driver's license preferred
- Fluent English; Spanish proficiency a plus