Job Description
Join our dynamic team at Grand Mesa Hospitality as a Weekend Front Desk Agent! We're seeking a customer-focused professional to deliver exceptional guest experiences during high-traffic weekends. This role is perfect for individuals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, flexible scheduling, and a supportive work culture. Apply now and become the face of our premier Mesa property!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Manage multi-line phone systems and respond to guest inquiries promptly
- Process payments, handle cash transactions, and reconcile daily reports
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain a clean, organized front desk area and lobby space
- Assist with emergency procedures and ensure guest safety protocols
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency with property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends (Friday-Sunday) and holidays
- Strong attention to detail and problem-solving abilities
- Basic math skills for handling cash transactions
- Valid driver's license and reliable transportation
- High school diploma or equivalent required