Job Description
Join our award-winning team at the Grand Azure Resort, Orlando's premier luxury destination! We're seeking a charismatic Front Desk Agent to create unforgettable first impressions for our international guests. In this pivotal role, you'll be the heartbeat of our resort – blending impeccable service with local expertise to elevate every guest's journey. Enjoy competitive benefits including health insurance, paid time off, and exclusive resort discounts while working in a dynamic environment where your growth is prioritized.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized attention
- Manage room reservations and optimize occupancy through strategic upselling
- Resolve guest inquiries and concerns with proactive problem-solving
- Coordinate seamlessly with housekeeping, valet, and concierge teams
- Maintain accurate guest profiles and billing information in PMS systems
- Execute emergency procedures and security protocols with precision
- Train and mentor new front desk staff on service standards
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Fluency in English; Spanish proficiency highly valued
- Advanced proficiency in Opera/Micros PMS systems
- Proven ability to multitask in high-volume environments
- Exceptional communication and conflict resolution skills
- Valid Florida driver's license with clean record
- Flexible availability including nights, weekends, and holidays
- Associate's degree in Hospitality preferred