Job Description
Join our award-winning downtown Columbus hotel and deliver exceptional guest experiences as a Front Desk Agent. We're seeking passionate hospitality professionals to provide seamless check-in/check-out services, manage reservations, and resolve guest inquiries with professionalism. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic environment. Immediate openings available – start your hospitality career today!
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation inquiries and modifications accurately
- Resolve guest complaints with empathy and solution-oriented mindset
- Process payments and maintain secure financial transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards and maintain lobby cleanliness
- Collaborate with cross-departmental teams for seamless operations
Qualifications
- 1+ years of hotel or customer service experience preferred
- Proficiency in PMS systems (e.g., Opera, RainMaker)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexibility to work evenings, weekends, and holidays
- Basic math and cash handling abilities
- High school diploma or equivalent required
- Valid Ohio driver's license (if required for property errands)