Job Description
Join our award-winning team as a Front Desk Agent and launch your career in hospitality! No prior experience is required – we provide comprehensive training to help you succeed. As the first point of contact for our guests, you'll create memorable experiences while handling check-ins, reservations, and inquiries. Enjoy competitive pay, benefits, and growth opportunities in Louisville's vibrant hospitality scene.
Responsibilities
- Manage guest check-in/check-out procedures with speed and accuracy
- Handle reservation inquiries and modify bookings using PMS systems
- Resolve guest concerns promptly and professionally
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to enhance guest satisfaction
Qualifications
- High school diploma or equivalent (GED)
- Exceptional customer service mindset
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Professional appearance and positive attitude
- No experience required – training provided!