Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're urgently seeking dynamic professionals to deliver exceptional guest experiences in our stunning Long Beach location. This shift-based role offers competitive compensation, comprehensive benefits, and career growth opportunities in the heart of California's vibrant hospitality scene.
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and discretion
- Coordinate housekeeping and maintenance requests
- Process payments and manage cash handling procedures
- Act as primary information resource for local attractions and services
- Maintain security protocols and guest confidentiality
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency with hotel management software (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of local tourism industry
- Valid driver's license with clean record
- High school diploma or equivalent required
- Customer service certification preferred