Job Description
Join Fresno's premier hospitality destination! We're seeking energetic Weekend Hotel Associates to deliver exceptional guest experiences during peak weekend demand. Enjoy competitive pay, flexible scheduling, and a vibrant team environment at our downtown Fresno location. Perfect for students, parents, or anyone seeking weekend work-life balance in California's Central Valley.
Responsibilities
- Provide exceptional front desk service including check-ins, check-outs, and guest inquiries
- Manage room inventory and coordinate with housekeeping for optimal turnover
- Process payments and handle cash/credit transactions accurately
- Resolve guest concerns promptly using service recovery protocols
- Operate hotel management systems (PMS) and reservation platforms
- Uphold brand standards for cleanliness, safety, and guest satisfaction
- Collaborate with cross-departmental teams for seamless operations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hotel or retail environment
- Proficiency in PMS systems (e.g., Opera, Cloudbeds)
- Strong conflict resolution and multitasking abilities
- Flexible weekend availability (Fri-Sun) including holidays
- Valid California driver's license (if valet duties required)
- Ability to stand/walk for extended periods and lift up to 25 lbs