Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Nashville! We're seeking a charismatic professional to deliver exceptional guest experiences at our luxury downtown hotel. With weekly pay, competitive benefits, and a vibrant work environment, this role offers immediate career growth in the hospitality industry. If you thrive in fast-paced settings and possess a passion for customer service, apply today to start your journey with us!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations and room assignments using hotel management software
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through personalized guest interactions
- Assist with valet services and concierge duties as needed
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Valid Tennessee driver's license preferred
- Basic knowledge of Nashville attractions and services