Job Description
Join our award-winning luxury hotel team as a Front Desk Agent where exceptional service meets unforgettable experiences! We're seeking charismatic professionals to create warm first impressions for our international guests. Enjoy competitive pay, comprehensive benefits, and career growth in Orlando's premier hospitality district. What we offer: Medical/dental/vision insurance, 401k matching, complimentary hotel stays, and tuition reimbursement. Why you'll love working here: Vibrant downtown location, state-of-the-art facilities, and a culture that celebrates innovation and employee development.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm hospitality
- Manage room reservations using Opera PMS software
- Resolve guest inquiries and service issues proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and special packages
- Maintain organized front desk operations during peak hours
- Implement safety and emergency procedures
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of hospitality industry trends
- Valid Florida driver's license (if required for property runs)
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent (degree preferred)