Job Description
Join our award-winning team at Grand Plaza Hotel, where exceptional service meets Southern hospitality. We're seeking passionate individuals to deliver memorable guest experiences in the heart of Houston's vibrant downtown. Enjoy competitive benefits, career growth opportunities, and a dynamic work environment in one of Texas' most iconic cities.
Responsibilities
- Manage check-in/check-out procedures with precision and warmth
- Handle guest inquiries and resolve concerns promptly
- Process reservations and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Operate property management systems efficiently
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in property management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Texas driver's license (if required for duties)
- High school diploma or equivalent