Job Description
Join our award-winning downtown Sacramento hotel as a Weekend Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during peak weekend hours. This role offers competitive pay, flexible scheduling, and growth opportunities within a leading hospitality brand. If you thrive in fast-paced environments and take pride in creating memorable moments for travelers, we want to meet you.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain a clean, organized lobby and reception area
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with PMS systems (e.g., Opera, RoomRack)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible weekend availability (Friday-Sunday)
- Basic knowledge of Sacramento attractions and events
- Valid California driver's license preferred