Job Description
Join our award-winning team at Grand Plaza Hotel Miami, where luxury meets Southern hospitality! We're seeking passionate individuals to deliver exceptional guest experiences in our vibrant beachfront property. This part-time role offers flexible scheduling while immersing you in Miami's dynamic hospitality scene. Perfect for students or career changers seeking growth in a supportive environment.
As a Front Desk Agent, you'll be the first point of contact for our international clientele, creating memorable stays through personalized service. Enjoy competitive pay, complimentary meals during shifts, and opportunities for advancement within our global hotel chain.
Responsibilities
- Efficiently check in/out guests using PMS systems while maintaining accuracy
- Handle guest inquiries with multilingual proficiency (Spanish/Portuguese preferred)
- Process payments and manage cash drawer reconciliation
- Coordinate housekeeping and maintenance requests for guest satisfaction
- Upsell room upgrades and hotel amenities to maximize revenue
- Maintain meticulous documentation of guest preferences and special requests
- Collaborate with concierge team to enhance local experiences
Qualifications
- High school diploma or equivalent; hospitality certification a plus
- 6+ months customer service or front desk experience
- Proficiency in Opera or similar hotel management software
- Exceptional problem-solving and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Valid Florida driver's license for valet duties (if applicable)
- Basic knowledge of Miami tourism attractions and transportation