Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Front Desk Agent! At The Grand Capital, we pride ourselves on delivering exceptional hospitality experiences to international travelers and business professionals. As the first point of contact, you'll embody our brand's elegance while managing seamless guest operations. We offer competitive compensation, comprehensive benefits, and career advancement opportunities in one of America's most vibrant cities.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and guest requests efficiently
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, concierge, and security teams
- Resolve guest inquiries and complaints with professionalism
- Operate property management systems (e.g., Opera, Fidelio)
- Uphold hotel safety standards and emergency procedures
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software
- Exceptional communication and problem-solving skills
- Ability to work flexible schedules including nights/weekends
- Valid DC hospitality license or willingness to obtain
- Foreign language proficiency (Spanish/French) preferred
- Attention to detail in financial transactions
- Positive attitude under pressure