Job Description
Join Our Award-Winning Team in Mesa, AZ!
Grand Mesa Hospitality is urgently seeking passionate Hotel Front Desk Agents to deliver exceptional guest experiences at our premier downtown location. As the first point of contact, you'll create memorable stays through personalized service while supporting our commitment to excellence. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Arizona's most vibrant hospitality scenes.
Why Work With Us?
- Industry-leading training and development programs
- Health, dental, and vision insurance (full-time)
- Employee discounts on hotel stays and dining
- 401(k) matching program
- Opportunities for advancement to management roles
Responsibilities
- Check in/out guests efficiently using PMS systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams
- Upsell room upgrades and hotel amenities
- Maintain accurate guest records and reservation details
- Execute emergency procedures as needed
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Valid Arizona driver's license preferred
- Fluency in English; Spanish bilingualism highly valued