Job Description
Join our award-winning downtown Portland hotel as a Front Desk Agent and become the heart of our guest experience! We offer weekly pay, competitive wages, and a supportive team environment. As the first point of contact for our international guests, you'll deliver exceptional service while enjoying Portland's vibrant culture and career growth opportunities. We provide comprehensive training, flexible scheduling, and employee discounts on dining and accommodations.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve service concerns with empathy
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel services and amenities to enhance guest experience
- Maintain security protocols and confidential guest information
- Assist with group reservations and special event coordination
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years in customer service or hotel front desk role
- Proficiency with PMS systems (Opera, Sabre, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Valid Oregon driver's license (if required for errands)
- Fluency in English; Spanish proficiency a plus