Job Description
Join our award-winning hospitality team as a Front Desk Agent at Tampa Bay Resorts! We're seeking energetic individuals to deliver exceptional guest experiences in our luxury waterfront property. This entry-level role offers competitive pay, comprehensive training, and opportunities for career advancement within our global network. Enjoy flexible shift schedules while working in a dynamic environment with stunning views of Tampa Bay.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, inquiries, and special requests via phone/email/in-person
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Resolve guest concerns promptly and professionally
- Utilize property management systems for daily operations
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent (required)
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (MS Office, reservation systems)
- Flexible availability for day/night/weekend shifts
- Professional appearance and positive attitude
- Valid Florida driver's license (if required for errands)