Job Description
Join our award-winning team at Grand Hospitality Group and kickstart your career in the thriving Portland, NC hospitality scene! No experience is needed – we provide comprehensive training to help you succeed. As a Front Desk Agent, you'll be the first point of contact for our guests, creating memorable experiences through exceptional service. Enjoy a supportive work environment, competitive pay, and opportunities for growth within our expanding portfolio of premium hotels.
Responsibilities
- Deliver warm, professional greetings and check-in/check-out services to guests
- Manage reservations and room assignments using our proprietary hotel management system
- Address guest inquiries with prompt solutions and a positive attitude
- Process payments accurately and maintain secure financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold strict cleanliness and safety standards in public areas
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required – we train all team members!
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a guest-first mindset
- Basic computer proficiency for reservation systems
- Ability to work flexible shifts, including nights/weekends
- Valid driver's license (for local errands if needed)
- Must pass background check and drug screening