Job Description
Join the Grand Plaza Hotel's dynamic hospitality team in the heart of Manhattan! We're seeking passionate individuals to kickstart their careers in the luxury hotel industry. No prior experience required – we provide comprehensive training to help you thrive. Enjoy competitive pay, career advancement opportunities, and a vibrant work environment in one of New York's most iconic locations.
Responsibilities
- Deliver exceptional guest service in front desk operations, concierge, and housekeeping areas
- Manage check-in/check-out procedures using hotel management software
- Coordinate with housekeeping and maintenance teams to ensure guest room standards
- Assist with guest inquiries, complaints, and special requests
- Maintain accurate records of guest information and room status
- Support event setup and banquet operations as needed
- Adhere to all safety and sanitation protocols
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work flexible shifts including evenings/weekends
- Basic computer literacy and willingness to learn new systems
- Attention to detail and problem-solving abilities
- Positive attitude and team-oriented mindset
- Valid work authorization in the United States
- Previous customer service experience preferred but not required