Job Description
Join the heart of hospitality at Grand Plaza Hotels! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences in our Washington, DC location. As the first point of contact, you'll create memorable stays while showcasing our premium service standards. This entry-level role offers rapid career growth in the luxury hospitality sector with competitive compensation and comprehensive benefits.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using PMS systems
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Proficient in basic computer applications
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities
- Flexible availability including weekends and holidays
- Positive, professional demeanor