Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Group and launch your career in Atlanta's vibrant hotel industry! We're seeking passionate entry-level professionals to deliver exceptional guest experiences at our flagship downtown location. As a Front Desk Agent, you'll be the first point of contact for international travelers, business executives, and leisure guests, creating memorable moments while developing valuable hospitality skills. Enjoy competitive pay, comprehensive training, and clear advancement pathways into management roles.
We offer:
- Comprehensive onboarding and ongoing professional development
- Health benefits and 401(k) matching
- Employee discounts on hotel stays and dining
- Dynamic downtown Atlanta location near major attractions
Responsibilities
- Check in/out guests efficiently using our property management system
- Handle guest inquiries and resolve issues with empathy and professionalism
- Process payments and maintain accurate guest records
- Coordinate with housekeeping, valet, and concierge teams
- Upsell hotel amenities and special promotions
- Maintain a pristine front desk environment
- Assist with event coordination and group bookings
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving abilities
- Ability to work flexible shifts including weekends/holidays
- Basic computer proficiency with MS Office applications
- Professional appearance and positive attitude
- Valid Georgia driver's license (for valet duties)
- Ability to stand for extended periods