Job Description
Join our award-winning team at Pacific Horizon Hotels as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in our stunning downtown San Diego location. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in California's premier coastal city. Immediate start available for motivated candidates with a passion for hospitality excellence.
Responsibilities
- Provide exceptional guest check-in/check-out service using Opera property management system
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/management
- Process payments, manage reservations, and maintain accurate guest records
- Execute upselling opportunities for premium rooms and hotel amenities
- Monitor room status and coordinate maintenance requests
- Collaborate with security team during emergency situations
- Conduct daily audits of cash handling and financial transactions
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in Opera, Cloudbeds, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of San Diego attractions and local transportation
- Valid California driver's license preferred
- High school diploma or equivalent required
- Must pass background check and drug screening