Job Description
Launch your hospitality career with Grand Plaza Hotel in the heart of New York! We're seeking energetic individuals to join our front desk team as the first point of contact for our international guests. No experience necessary – we provide comprehensive training to develop your customer service and operational skills. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a luxury environment. If you're passionate about creating exceptional guest experiences, apply today!
Responsibilities
- Check-in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments, manage billing discrepancies, and maintain financial records
- Coordinate with housekeeping, maintenance, and concierge teams for seamless operations
- Upsell hotel services and amenities to enhance guest experience
- Ensure front desk area remains organized and visually appealing
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not mandatory
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with reservation systems
- Positive attitude and problem-solving abilities
- Flexibility to work evenings, weekends, and holidays
- Attention to detail and organizational skills