Job Description
Join our award-winning team at the Grand Plaza Hotel, San Jose's premier luxury destination! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences in the heart of Silicon Valley. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a vibrant hospitality environment.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS system
- Handle reservation inquiries, modifications, and VIP guest requests
- Resolve guest complaints with professionalism and empathy
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies for room upgrades and amenities
- Maintain organized front desk documentation and reports
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera PMS or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of San Jose attractions and transportation
- Flexible availability including weekends and holidays
- Valid California driver's license (for airport shuttle duties)
- High school diploma or equivalent required