Job Description
Join our award-winning team at Grand Harbor Inn as a Front Desk Agent! We're urgently hiring charismatic professionals to deliver exceptional guest experiences in the heart of Jacksonville. This is your chance to grow in hospitality while working in a dynamic, supportive environment. Immediate openings available!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns with empathy and professionalism
- Coordinate with housekeeping and maintenance teams
- Provide local recommendations and assistance
- Maintain accurate guest records and security protocols
- Process mail/package deliveries
Qualifications
- 1+ years hotel or customer service experience
- Strong communication and conflict resolution skills
- Proficiency with PMS systems (Opera/Micros preferred)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent
- Flexible availability including nights/weekends
- Basic computer literacy
- Positive, guest-first attitude