Job Description
Join our vibrant team at Grand Orleans Hospitality and kickstart your hospitality career! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences in the heart of New Orleans. As the first point of contact, you'll embody Southern charm while managing check-ins, reservations, and guest inquiries. Our premium training program ensures you'll develop valuable skills in guest relations, conflict resolution, and hotel operations. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of America's most iconic cities. Apply today to become part of our award-winning hospitality family!
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS software
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and maintain high satisfaction scores
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for operational efficiency
- Market hotel amenities and local attractions to enhance guest stays
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with MS Office applications
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Previous customer service experience preferred
- Professional appearance and demeanor
- Flexible availability including nights, weekends, and holidays
- Must pass background check and drug screening