Job Description
Join our award-winning team at the Grand Charlotte Hotel, where exceptional service meets Southern charm. We're seeking charismatic Front Desk Agents to be the welcoming face of our luxury property. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth within our global hospitality brand. Enjoy a dynamic work environment in Charlotte's vibrant Uptown district with flexible scheduling options.
Responsibilities
- Deliver outstanding guest experiences through personalized check-in/check-out procedures and concierge services
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints promptly while maintaining brand standards
- Collaborate with housekeeping, maintenance, and security teams for seamless operations
- Process payments and maintain accurate financial records
- Utilize hotel management systems (Opera/PMS) efficiently
- Train on safety protocols and emergency procedures
Qualifications
- 1+ years of hotel front desk or customer service experience preferred
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficiency with hotel property management systems
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required
- Basic computer literacy and cash handling experience